Fixpoint One builds small, focused Shopify apps. Most issues are solved by checking a few settings in Shopify Admin or your theme. Start with your app section below for a quick checklist and common fixes. If it still isn’t right, email support and we’ll help.
Displays estimated shipping rates directly in the cart. Shoppers choose a destination (country, and province/state if required) and can enter a Postal/ZIP code for the most reliable estimate. Geo-IP auto-detection is optional and can speed up the first estimate, with manual selection/entry always available.
If rates look wrong for a specific location, include the destination (country, region, postal/ZIP) when you email support. That makes it easier to compare what Shopify is returning vs. what’s expected.
Learn more about theme app embeds in Shopify’s official guide: Extend your theme with apps.
Backend-only app that runs scheduled checks against your orders. It never touches your storefront — it reads fulfillment data, stores internal alert records, and may tag orders for your team.
[email protected], [email protected]), separated by commas.
[email protected] and mark them as safe.
[email protected] and mark it as safe.
PARTIAL_STUCK) for your team.
When you email support about FP1 - Partial Fulfillment Flag, include one or two example order numbers (and their current fulfillment status). That makes it much easier to help quickly.
Keep your existing Shopify shipping zones — and block restricted Postcode/Postal/ZIP codes inside those allowed zones. You define the rules; the app blocks checkout when a customer enters a matching Postcode/Postal/ZIP code.
SW1A 1AA).SW1A*).
SW1A* is narrower than
SW1*.
SW* blocks a much larger area.
SW1A 1AA matches
SW1A1AA,
and M4B 1B3 matches M4B1B3).
GB, IE, US, CA). If you don’t
know the code,
select “Other” and enter the country code or name.
You can optionally show a short notice on the cart page. This only controls the cart notice — checkout blocking still follows your rules.
SW1A 1AA matches
SW1A1AA.
* (example:
SW1A*).
GB for UK). If unsure, leave it Not set
(recommended).
SW1*) block everything that starts with that prefix.
If you only meant one code, switch to a full code rule.SW1A* is narrower than
SW1*).
GB for UK).If you email support about FP1 - Postcode Shipping Guard, include 2 examples: one Postcode/Postal/ZIP that should be blocked and one that should be allowed (and the country if you used the Country filter).
Admin-only app that uses Shopify’s Payment Customization Function to apply payment method rules at checkout. Create priority-ordered rules that target the right customers/markets and keep checkout behavior predictable.
If you email support about FP1 - Hide Payment Methods, include the rule name, the country/cart total you’re testing, and the payment method name(s) you’re targeting.
All Fixpoint One apps use Shopify’s billing system. You can cancel anytime from Shopify Admin. Uninstalling an app stops future renewals. Shopify doesn’t automatically prorate unused time in the current billing period. Live apps also include a 30-day first-charge satisfaction guarantee: if an app is not a fit, email us within 30 days of your first paid charge and we’ll refund that first month. For billing questions, feel free to contact us below.
Email:
[email protected]
Availability: Email support is monitored every day.
Typical first response: Usually under 30 minutes.
Escalations / complex issues: Typically within 1 business day.
Urgent issue format: Include your .myshopify.com domain and prefix the
subject with URGENT.
Fastest troubleshooting path: include your app name, .myshopify.com
domain, and one screenshot of what you expected vs what happened.